Services
Professional Services
Remego Consulting team provides services that include project management, software application development, call centre integration and script cum speech-grammar development both locally and in the regional markets.
To carry out the projects, the team follows a framework of project management, software development methodology. This framework is used to control risks and processes throughout the entire project implementation phase.
Besides having such proper control processes established within, the team has also accumulated valuable know-how on the IVR implementation in different business domains.
Call Center Business Unit
Our Call Center unit offers solutions providing CTI technologies and skills management tools, custom software development and integration.
Presence: insurance, banks and utilities.
Advanced Speech Processing Business Unit
Our Advanced Speech Processing Business Unit provides overall project management, custom design and integration and performance analysis for deploying Large Vocabulary Recognition, Natural Language Understanding, Speaker Verification, Advanced Text-To-Speech Synthesis and other advanced speech technologies.
Presence: Rate information in telecommunications, stock quote and insurance.
Carrier Grade Business Unit
Our Carrier Grade Business Unit provides a wide array of revenue generating and process optimizing solutions to three key elements of the telecommunications industry: Enhanced Networks Services, Operator Services, and Call Center Operations. Presence: Prepaid and postpaid telecommunication
Technical Support
The Technical Support Service delivers technical assistance by telephone for issues associated with the operation of delivered products, both hardware and application software over 7x24x365.
Thoroughly trained on the products we support, the Technical Support Services team is equipped with the latest equipments and has access to product knowledge base and captive network models, which help us, replicate and resolve problems while avoiding disruption of our customers' service.