Products

 

Avaya MPS


Media Processing Server (MPS) 500 and MPS 1000 are full featured, competitively priced self service solutions that offer support for advanced speech, VoiceXML, Session Initiation Protocol, multiple version ISDN and SS7 support, and many other packages and native interfaces enabling MPS to seamlessly integrate with numerous CTI applications for fast, intelligent call routing and pleasing customer experiences.

Product Details:
Media Processing Server 500 is the ideal self-service solution for medium-sized enterprises and small service providers. MPS 500 is suited to conventional data center environments and supports solutions up to 240 ports in size.


Media Processing Server 1000 is a self-service solution for designed for service providers, medium to large enterprise, and hosted providers. Ideal for mission-critical installations requiring continuous availability and high transaction throughput, MPS 1000 provides automated transaction handling and application-controlled call handling. These capabilities are uniquely combined in an integrated, non-blocking system scaling to thousands of ports. The Media Processing Server 1000 supports comprehensive networking and data communication.

 

Avaya Aura Contact Center


Avaya Aura® Contact Center is a standards-based, robust, software-only solution that facilitates agents and knowledge workers to efficiently and effectively collaborate with customers and partners across multiple media types to manage customer experience, deliver exemplary service, generate profitable revenues, assert brand identity and remain competitive

With Avaya Aura® Contact Center, companies present an ’always-open-for-business’ persona and manage customer experience across a variety of media types, such that customers perceive a uniformly high quality of service. A comprehensive Reporting capability helps evaluate contact center performance and outcomes providing early insights to assist companies adapt to changing conditions. Avaya Aura® Contact Center delivers on our commitment to protect, extend and grow existing customer investments.

 

Product Details:


The components of Avaya Aura® Contact Center include:

 

  • Avaya Aura® Agent Desktop
  • Integrated routing and reporting
  • Integrated outbound dialing
  • Screen pop
  • Graphical Service Creation Environment
  • Aaya NES Contact Recording and Quality Monitoring 7.0

     

    Avaya IP office


    IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.

     

    Product Details:


    The IP Office 500 solutions can be expanded through the use of expansion modules.

    Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

    The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks.

     

    Voxeo


    Voxeo is the new generation of IVR that is built on 100% SIP VOIP-based application platform. There are three main products – SIPMethod, a SIP Application Server, Presence Server, and Session Border Controller; Prophecy, a VoiceXML, CCXML with built in TTS (text to speech) and ASR (Automatic Speech Recognition); and finally, VoiceObjects, a comprehensive high-end application and management tool for voice, mobile web, texting and IM application.

     

    Product Details:


    What makes the product standout ?  The products’ ability to support development and service lifecycle.

     

    - Packages to support the entire development lifecycle

     

     

    - Management Console

     

     

    -Graphical Reports to understand the IVR usage, ultimately the end-customers’ interest and needs